OnyxOne Voice Full Specification

||OnyxOne Voice Full Specification
OnyxOne Voice Full Specification2019-02-04T09:52:05+00:00

OnyxOne Voice Features

  • Auto Attendant
  • Call Forwarding
  • Call Park
  • DDI
  • Flexible Licensing
  • Incoming Calling Plan
  • Hunt Groups
  • Music on Hold
  • Outgoing Calling Plan
  • Pick Up Groups
  • Web portal to easily customise
  • Voicemail

OnyxOne Communicator

  • Desktop, tablet, smart phone
  • Presence – Full Outlook integration
  • Multi CRM Integration
  • Microsoft Skype for Business Integration to dial contact (Microsoft Teams coming soon)
  • Web Dialling
  • Softphone
  • Chat
  • 6-way ad-hoc conference calling on demand
  • Push notifications to mobile

OnyxOne IP Phones

  • Polycom
  • Yealink
  • Cisco
  • Ascom

OnyxOne Recording

  • 5 Years storage as STANDARD with an option for 7 years
  • Transcript calls for Key Word Searching
  • Search for text in recorded calls
  • Encrypted storage
  • MiFID II Complaint

OnyxOne Reporting

  • Live Reporting
  • Dashboards
  • Understand call patterns through visualisation
  • Fully integrated with Call recording
  • Call Analytics
  • Cover

OnyxOne Conference Calling

  • HD Quality for all participants who have a HD phone or HD enabled PBX
  • Virtual Meeting rooms – any device, anywhere, anytime
  • Conference call recording
  • Video Conferencing
  • Screen Share
  • Record
  • Chat
  • Outlook integration

OnyxOne Intelligent Call Routing

  • Voice Activated IVR
  • Integrates with DB customer
  • Lookup information
  • Can integrated into Payment gateways (PCI) Compliant
  • Queue for Me
  • Voice Biometrics
  • SMS Surveys

OnyxOne Sentry Fraud Protection

  • Daily self-learning algorithm using historical spend activity
  • Calls rated every few minutes
  • Cumulative Daily spend calculated every few minutes
  • Two stage alerting mechanism, the first threshold triggers an Email alert, the second stage triggers an Email alert and OCP Lockdown to deny International and Premium Rate calls
  • Automatic Lockdown to deny calls to International and Premium Rate destinations should the Lockdown threshold be exceeded Smart Algorithm used for Alert and Lockdown thresholds, to limit alerting based on natural growth whilst maintaining monitoring of potential fraudulent traffic
  • Smart Algorithm used for Alert and Lockdown thresholds, to limit alerting based on natural growth whilst maintaining monitoring of potential fraudulent traffic
  • Identify a false alarm from genuine fraud using just a smartphone or other mobile device (email alert)